Shipping and Delivery

The cost of domestic deliveries in Switzerland shall be borne by fashionaid. For international purchases, the cost of shipping shall be borne by the client.

The orders will be delivered on a time frame dependent on the shipping guideline offered by Swiss Post Office.  Fashionaid will ascertain that delivery is carried out in the shortest time possible (approximately within 3-5 working days).

Once the order has been dispatched from our warehouse, an e-mail will be sent to the client notifying them of the dispatch. The order will be sent to the delivery address provided by the client in the registry form. It is therefore important that the client ensures address details are correct. fashionaid cannot be held liable for lost orders related to an incorrect address or incomplete information entered on an order. The client will be able to track their order through MY ACCOUNT via the e-Shop, choosing MY ORDER or by clicking on ORDER TRACKING on the homepage.

For security reasons, fashionaid will not send any orders to a P.O. Box address, nor will they accept any order where the client is unidentifiable.